Last Updated: September 25 2023
This Privacy Policy describes the privacy practices of Meeno Technologies Inc. (“Meeno” “we”, “us”, or “our”) and how we handle personal information that we collect through our mobile applications, our website located at https://meeno.com (the “Site”) and through any other applications, websites or services that we own or control and that link to this Privacy Policy (collectively, the “Service”). The Service consists of an AI-enabled relationship mentor, designed to help users foster real-life connections by offering advice and answers to relationship questions through the use of AI technology.
We care about the protection and confidentiality of your personal information. When you use the Service, you may provide personal information during your conversations with your AI relationship mentor. We process this information only as described in this Privacy Policy, such as to allow you to have individualized and safe conversations and interactions with your AI relationship mentor and to allow your AI relationship mentor to learn from your interactions to improve its conversational abilities. We may also use information about your visit to our website to promote our Service, but we will never disclose the content of your conversations.
Personal Information We Collect
Information you provide to us:
Contact and account information, such as your first and last name.
Profile information. We ask you to provide your birth date, pronouns, relationship status, advice you would like to receive and goals when you register for the Service.
Content and metadata of any messages that you send using the Service or to Meeno directly.
Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
Interests and preferences. You may select conversation preferences, such as topics you would like to discuss, and communication preferences, such as the times of day you like to use the Service. We also learn about your interests and your preferences over time through your use of the Service to personalize your conversations and the features of the Service.
Sensitive data. In your conversations with the Service, you may be asked to provide information that may be sensitive. This includes, but is not limited to, your sexual orientation, political views, religious views, health, racial or ethnic origin, philosophical beliefs.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection. We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Service, online resources, and our communications, such as:
Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state, or geographic area.
Activity data such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.
We use the following tools for automatic data collection:
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
How We Use Personal Information
We use personal information for the following purposes or as otherwise described at the time of collection:
Provide our Service. We use personal information to operate, maintain, and provide you with our Service.
Communicate with you about Meeno. We use personal information to respond to your requests, provide customer support, communicate with you about our Service, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.
Improve, monitor, personalize, and protect our Service. We use your personal information, including sensitive information, to improve and keep our Service safe for our users, which includes:
Ensuring you’re over 18 years old to use the Service.
Understanding your needs and interests, and personalizing your experience with the Service and our communications.
Improving and adding features to our services.
Troubleshooting, testing and research, and keeping the Service secure.
Investigating and protecting against fraudulent, harmful, unauthorized or illegal activity.
To ensure our training models are based on data that is representative of the population and to mitigate bias in the AI.
Research and development. We may use personal information for research and development purposes, including to analyze trends, usage, activities and statistics, and to improve the Service and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect.
Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:
Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
Audit our internal processes for compliance with legal and contractual requirements and internal policies.
Enforce the terms and conditions that govern the Service.
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
How We Disclose Personal Information
We do not sell or share your personal information with third-parties for interest-based advertising purposes. We may disclose your personal information as described below:
Service providers. We may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third-parties and processed or stored on our behalf. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and user support services. To enable us to provide you with relevant responses, we will also share some of your information with AI technology providers that power our Service. For example, we will disclose conversations and chat history to AI technology providers to generate intelligent and personalized responses in conversations with users. We require our AI service providers to use your information only for the purpose of generating responses to your chats, and we do not allow those providers to train their AI models using your data.
Professional advisors. We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Meeno (including, in connection with a bankruptcy or similar proceedings).
Privacy Choices
Delete your account. You may request that we delete your account by contacting us as provided in the “How to Contact Us” section below, or by deleting your account within the Service’s settings.
Personal information requests. Where applicable, you may request the following in relation to personal information:
Information about how we have collected and used personal information. We have made this information available to you by including it in this Privacy Policy.
Access to a copy of the personal information that we have collected about you.
Correction of personal information that is inaccurate or out of date.
Deletion of personal information that we no longer need to provide the Service or for other lawful purposes.
To make a request, please email us or write to us as provided in the “How to Contact Us” section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the emails you receive from us. You may also opt out of receiving marketing communications from us by contacting us as provided in the “How to Contact Us” section below. You may continue to receive Service-related and other non-marketing communications.
Third-party opt-out. There are a number of ways to limit online tracking, which we have summarized below. Please note that these opt-out tools are not associated with Meeno and we cannot guarantee that these tools work as their providers advertise them:
Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.
Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Security
Security plays a crucial role in the effectiveness of conversational AI: it is essential for individuals to have confidence in the responsible and secure management of their data to truly reap the benefits of our Services.
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
Other Sites and Services
Our Service may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.
Use of the Service by Minors
Our Service is not intended for individuals under the age of 18. If you have reason to believe that a minor under the age of 18 has provided personal information to us through the Service, please contact us, and we will endeavor to delete that information from our databases.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service, or as otherwise required by law.
How to Contact Us
If you have any questions about this Policy or our privacy practices, or to submit a personal information request, please contact us by email at hi@meeno.com